Navigating workplace complaints is a pivotal responsibility for employers and handling them correctly can make all the difference between resolution and costly disputes.

Attendees will learn how to receive, document, investigate and resolve complaints in a way that’s fair, legally compliant and protects both the organisation and employee.

Key topics include:

• Recognising different types of complaints (harassment, discrimination, performance concerns, misconduct, grievances)

• Legal and regulatory obligations (workplace laws, WHS, duty of care, privacy/confidentiality)

• Best-practice processes

• Ensuring procedural fairness and transparency

• What should be included in your complaint and grievance-handling policies

• Managing outcomes: follow-up and record-keeping

The webinar will include common pitfalls to avoid and clear actionable next steps for immediate implementation.