Upcoming events
Managing difficult parent interactions
Legal, safe & effective approaches
Difficult parent interactions are becoming increasingly common in school and community environments—and while many situations can be resolved through good communication, others present real challenges for staff wellbeing, workplace safety and legal compliance.
Delivered by an experienced employment lawyer, this webinar provides school leaders with clear, legally informed guidance on how to manage complex or high-risk parent behaviour while ensuring the school meets its obligations as an employer.
This session will help you understand not just how to respond, but why certain approaches are necessary from both a legal and practical perspective.
In this webinar, you will learn:
Legal duties and obligations in parent interactions
Understand your school’s responsibilities under workplace safety and employment laws, including your duty to protect staff from aggressive or threatening behaviour.Identifying behaviour that poses a risk
Recognise when behaviour crosses from difficult to unacceptable, and the legal thresholds for escalation, intervention, or issuing restrictions.De-escalation and best-practice communication techniques
Learn structured approaches for reducing tension, managing expectations, and keeping conversations safe and constructive.Responding to aggressive, persistent, or high-conflict parents
Explore legally sound strategies for handling harassment, verbal abuse, unreasonable demands, and repeated complaints.Setting boundaries and implementing school policies
How to apply communication policies, meeting protocols, and behaviour guidelines consistently and defensibly.Documentation and evidence collection
What to record, how to record it, and why proper documentation matters for legal protection and future decision-making.Supporting and safeguarding staff
Practical strategies for reducing risk, ensuring staff feel safe, and meeting your obligations as an employer.
Managing Ill and Injured workers
Fitness for duty, reasonable adjustments
Supporting ill or injured workers requires careful navigation of legal duties, medical information, operational needs and workplace safety. Missteps can expose employers to significant legal and safety risks, including discrimination claims, workers’ compensation issues and breaches of work health and safety obligations.
This comprehensive webinar—led by an experienced employment lawyer—will give leaders, HR professionals and managers the clarity and confidence needed to make defensible decisions when managing employees with illness or injury.
We will cover:
Fitness for duty: Understanding medical evidence
What information you can request, how to interpret medical certificates and reports, and when to seek further assessments.Reasonable adjustments: What’s required and what’s not
Your obligations under discrimination and workplace laws, assessing what is “reasonable,” and balancing operational needs with employee rights.Managing risk and safety concerns
How to respond when an employee’s condition creates WHS risks, limits capacity, or impacts team safety or service delivery.The return-to-work process
Practical strategies for staged return-to-work plans, monitoring progress and managing non-compliance.When adjustments are not possible
Identifying when the inherent requirements of the role cannot be met - and lawful pathways for performance management or termination.Documentation and communication
Best-practice processes to ensure transparency and fairness.
Whether you're dealing with long-term illness, psychological injury, intermittent absences, or complex return-to-work challenges, this session will equip you with the tools to respond lawfully and with confidence.
CER/L 2026 Pricing Q & A
Gain a clear understanding of the CER/L 2026 pricing model and how to maximise value from your organisation’s subscription.
The Right to Disconnect
From August 26, 2024, a significant change in Australian employment law will come into effect, providing many employees with the "right to disconnect." Join us for a comprehensive webinar where we'll unpack what this change means for employers, and the workplace environment.
Privacy, complaints and conducting risk assessments
Attend this session to enhance your understanding and ensure compliance with your legal obligations with respect to record keeping and privacy of employee data. This webinar will provide an overview of records required to be kept and how personal information of employees may be used or disclosed.
Fixing your temporary contract and casual employment issues
Join our upcoming Q&A forum to navigate recent legislative changes affecting employment contracts. Revisions to fixed-term and casual contracts require careful consideration. We'll delve into why these changes are necessary and provide practical insights on implementing them. Martin Dunne will address key questions, so don't miss this opportunity to clarify your queries and stay compliant with the evolving legislation. Register now for expert guidance!
Performance Management - how to handle misconduct
This session will delve into strategies for supporting performance improvement, focusing on the development of Performance Improvement Plans (PIPs) with clear objectives. By the end, attendees will acquire valuable skills to cultivate high performance, manage underperformance adeptly, and foster a positive work atmosphere.
Ill and injured workers - Management and obligations
This webinar offers comprehensive training on managing both short-term and long-term absences in the workforce, along with understanding the termination of employment process. By the end, attendees will possess the necessary knowledge and tools to ensure compliance with employment laws and regulations.
Respect@Work and Psychological Safety
Join us for an insightful webinar delving into the amendments to the Fair Work Act 2009 and their impact on employer responsibilities regarding workplace sexual harassment, sex discrimination and victimisation. We will analyse changes to the Act and offer practical guidance on effectively preventing and addressing incidents of sexual harassment in the workplace.
Difficult conversations - mediating conflict at work
Join us for an enlightening webinar focused on enhancing your managerial skills! Elevate your organisational prowess with expert training designed to equip you with essential skills. Learn how to provide constructive feedback tailored to diverse personalities, navigate challenging dialogues with empathy and take fair management actions that align with legal and ethical considerations.
Conflict, complaints and behaviour management in Schools
This session will outline your obligations to employees when managing challenging student behaviour and addressing parent complaints.
Reportable Conduct
Uncover the essentials of reportable conduct in NSW, ACT and VIC. Gain insights into the reportable conduct framework, investigation thresholds and guiding principles. Learn a practical approach to investigations, including witness interviews and making findings. Attend to understand your responsibilities and reduce workplace allegation risks.
Navigating mental health in the workplace: Employer obligations
Learn top tips to ensure optimal workplace mental health with our upcoming webinar. Learn crucial insights on understanding and managing mental health, fostering a mentally healthy work environment and effectively handling the return-to-work process. Discover strategies for making reasonable adjustments, addressing performance concerns with empathy and navigating legal risks.
Finding solutions to fixed term employment challenges
This discussion will address the need for updated contracts, assessing exceptions' applicability and managing flexible work arrangement obligations under the new rules.
A practical guide to the underpayment of wages
This webinar addresses employer compliance obligations, encompassing record keeping, combating wage theft and underpayment, Fair Work Ombudsman enforcement, practical FWO engagement and illustrative case instances.
Effective feedback and difficult conversations
In this discussion CER’s Carlie Shales and Katie Cowley will explore why people avoid difficult conversations at work and the costs and risks that can result. The session provides practical advice on preparing for a difficult conversation as well as tips on how to keep things on track.
Creating a mentally healthy workplace
Attend to learn how to be proactive when it comes to your employees mental health and wellbeing. This informative and practical webinar will provide an opportunity to ask questions of Natalie Rouillon-Thomas and Sarah Kamel.
Sexual harassment and Respect@Work
This webinar will cover how changes to the law will impact employer obligations and detail how workplace sexual harassment, sex discrimination and victimisation are prevented and addressed.
Event One
Have you thought about implementing better employment screening standards in your organisation, but are unsure of what checks are appropriate for you?